Support

Frequently Asked Questions

Answers to the questions we hear most often about how Newerne works, what it does, and how to get started. If you don't find what you're looking for, reach out through our contact page.

What is Newerne and who is it for?

Newerne is an AI-driven decision support tool built for people managing supplemental income portfolios who want structured guidance and a built-in stop-loss system. It's designed for users who want clearer signals and risk controls rather than having to build and monitor everything manually.

Do I need prior experience to use it?

No specific experience level is required. The interface and guidance are built to be approachable, though a basic understanding of your own portfolio goals will help you get the most out of the recommendations and settings available.

How does the stop-loss system work?

The stop-loss system monitors your portfolio against thresholds you configure and flags or acts on conditions that match your risk tolerance. The exact behavior depends on the settings you choose, so we recommend reviewing the configuration options carefully when you set up your account.

Is Newerne fully automated, or do I stay in control?

Newerne is built as a decision support tool. It surfaces analysis and recommendations, but you retain control over which actions are taken. You can review the suggested logic before any changes are applied to your portfolio settings.

What kind of data does Newerne use?

Newerne uses the portfolio and account information you provide or connect, along with relevant market data, to generate its analysis. For details on how your information is collected and handled, please see our Privacy Policy.

How do I get started?

Click any "Get Started" button on the site to begin the setup process. You'll be guided through connecting or entering your portfolio details and configuring your initial preferences.

Can I adjust settings after I've set everything up?

Yes. Your configuration, including risk thresholds and preferences, can be revisited and adjusted at any time from within your account settings as your goals or circumstances change.

Does Newerne work with any portfolio size?

Newerne is designed to be flexible around different portfolio sizes. The underlying logic and stop-loss framework scale with your inputs, so the tool can be configured to match your particular situation.

Is there support available if I run into issues?

Yes. If you have questions or run into any issues while using Newerne, you can reach out to us directly through our Contact page and we'll help you work through it.

Where can I review the legal terms?

Our Terms of Service and Privacy Policy outline the details of how Newerne may be used and how information is handled. Both are linked in the footer of every page.